Question 1

Where do I meet the driver?

Accepted Answer

Your driver will wait at the Arrivals Hall, specifically at Gate 3 for KLIA or Gate 2 for KLIA2. They will hold a sign with your name. You'll receive the exact meeting point in your WhatsApp confirmation.

Question 2

Do you accept credit cards?

Accepted Answer

Yes, we accept credit cards. Payments made using foreign cards incur a 5% transaction fee.

Question 3

What if my flight is delayed?

Accepted Answer

We monitor all flight statuses in real-time for free. Your driver adjusts their arrival time based on your flight's actual landing time. No extra charges for flight delays.

Question 4

Can I book for someone else?

Accepted Answer

Yes. Enter the passenger's name and contact number during booking. We'll send confirmation to both you and the passenger.

Question 5

Do you provide baby seats?

Accepted Answer

Yes, we offer baby seats, child seats, and booster seats upon request for a small additional fee of RM 20 per seat.

Question 6

What is your cancellation policy?

Accepted Answer

Free cancellation up to 24 hours before your scheduled pickup. Cancellations within 24 hours may incur a 50% fee.

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